Account & Data Deletion

This page explains how to delete your InboxFlow account (developer: Strongmoon Labs) and the data associated with it. You can delete your account yourself inside the app, or request deletion by email.

Option 1 — Delete in the app (instant)

1. Open the InboxFlow app.
2. Go to the Settings tab.
3. Scroll to the bottom and tap Delete Account.
4. Confirm. Your account and all synced data are permanently removed, and your connected mailbox (IMAP) credentials are deleted immediately.

Option 2 — Request by email

If you can no longer access the app, send an email from your account address to support@inboxflow.cloud with the subject "Delete my account". We will verify and process the request, and acknowledge it within 7 business days.

What data is deleted

• Your account (email address, name, and preferences).
• All synced emails, sender groups (Bundles), and statistics stored on our servers.
• Your encrypted mailbox (IMAP) credentials — the app loses all access to your mailbox.
• Automation rules, alerts, and support tickets associated with your account.
• Your push notification token.

Deleting your InboxFlow account does not delete any emails inside your actual mailbox — it only removes the data InboxFlow stored and revokes our access to your mailbox.

Deleting data without deleting your account

You can also remove data without closing your account:

• Disconnect a mailbox — in Settings, remove a connected mailbox. This deletes that mailbox’s stored emails and its encrypted IMAP credentials from our servers, while keeping your InboxFlow account.
• Empty the Trash — permanently removes the emails you deleted.
• Request specific data deletion — email support@inboxflow.cloud with the subject "Delete my data" describing what you’d like removed.

Data retention

When you delete your account in the app, your data is removed immediately. For email requests, all associated data is permanently deleted from our servers within 30 days. Backups that contain the data are purged on a rolling 30-day cycle. We do not retain any account data required only to provide the service after deletion.

Questions

Contact us at support@inboxflow.cloud. See also our Privacy Policy.